6.0 Create and Send Email

Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.

Actor/Role: CC&B

Description: If customer provided e-mail address, the system creates and sends the e-mail to the customer.

Note: The script C1-EmailSvc ( Send Email) is responsible for sending once the email has been created.

Entities to Configure

•	XAI Options

•	C1-LeadEventType

Business Objects

•	C1-LeadEvent

•	C1-LeadEventType

•	C1-LeadEvtTypeCreEmailAbtInitv

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LECINCUSE Create Lead Email